Masterclasses
Henley is offering a survive and thrive serie of one-day Masterclasses - concise, insightful events focused on the business issues of today.
These events are free of charge, but pre-registration is required.
See the slides from latest Masterclasses
Getting to the top and staying there - lessons from Directors who made it
Customer Orientation: Managing the perfect journey
½ day event - free of charge
Read more and sign up - click here
Customer Orientation: Managing the perfect journey
Why is customer orientation of increasing importance? And what makes a perfect customer experience for the 21st century customer?
The biggest Danish Telecompany, TDC, has faced this area of importance and in 2009 launched a new corporate strategy called TAK (Tag Ansvar for Kunden). Therefore TDC is right now going through a very interesting transformation process and CEO, Henrik Poulsen, will involve participants in this "Customer Experience Journey" from strategic planning to the point of execution.
Professor Moira Clark from Henley Business School is an expert within this area. By drawing on recent international research she will give her view on how to deal successfully with Customer Orientation from a Customer Experience Perspective.
The aim of this Masterclass is to give participants some practical and theoretical "take aways" to put into immediate considerations within their own organizations.
DOWNLOAD the flyer for the Henley Masterclass (opens in a seperate window)
Agenda
08:30-09:00 Coffee and sign up
09:00-09:15 Welcome by Henley Nordic and VP Heine Stenholt, TDC
09:15-09:45 Why the TAK Programme, CEO Henrik Poulsen, TDC
09:45-10:30 Execution and Learnings, VP Customer Experiences, Tomas Lykke, TDC
10:30-11:00 Coffee break
11:00-12:30 Customer Orientation: From a Customer Experience Perspective, Professor Moira Clark, Henley Business School
12:30-13:00 Sandwiches and networking
The Masterclass is kindly hosted by:
TDC A/S
Operations
Teglholmsgade 1
0900 København C
Registration:
The event is free of charge - but registration is requiered.
Deadline for registration is 13 September
Date:
21 September 201021 September 2010
Join this event:
